Ticket Tracking System
As our development team grew, the need for an issue tracker became apparent. Although there were many great options out there, the rather unique way development hours were internally allocated and tracked unfortunately ended up making all unsuitable. Using the top-notch Lighthouse issue tracking system as an inspiration, I developed an internal ticketing web application that gave us the flexibility we needed. Being internally developed and hosted also gave us the freedom to tailor the app to our environment, such as using single sign-on against Active Directory.
Being an iPhone-heavy company, the web application also includes an iPhone-friendly version, fully integrated within the main site’s code base. It also provides an XML-based REST API throughout to integrate in other tools, such as version control systems.